Quality policy

At DUMO SECURITY, SL we are specialists in electronic security systems for both individuals and companies. We also install and maintain fire protection systems.

The activity that DUMO SEGURIDAD, SL considers to be in accordance with the quality required by the International Standard ISO 9001:2015 is:

 

 

1. To offer a wide range of systems and services with the aim of adapting to the specific needs of each client.

2. To offer an efficient, high quality and customer-oriented integral service, based on our experience of more than 20 years in the sector.

3. To offer a service of proximity to our customers.

4. Commitment to meeting the explicit and implicit demands, requirements and expectations of our customers, as well as legal and regulatory requirements.

5. Commitment to continuous improvement of the management system implemented in the company.

6. To have competent, qualified and committed personnel to comply with legal requirements and those of our clients.

7. To have the most advanced equipment and technologies in the sector.

8. To obtain customer satisfaction by offering a service with the maximum guarantee of quality in order to gain their trust and maintain it over time. The Management makes this policy accessible and makes it available to its customers, all its employees, suppliers and other interested parties.

 

The Policy is kept up to date by means of periodic reviews, coinciding with management reviews of the system, in order to take into account changes in environmental conditions and information received. In this sense, the management provides and will provide all the human, technical and economic means necessary to achieve the objectives and goals that are established on a programmed and periodic basis.